Privacy policy · ProSoftom Academy
Last updated: 10/11/2026
2.1 · Who processes your data
CONFORT ECONOMIA, S.A. · NIF A73366197 · Paseo Duques de Lugo 24 - 30009 Murcia (España) · Inscrita en el Registro Mercantil de Murcia, tomo 2213, folio 199, hoja MU-52099 · Contact: support@prosoftom.com.
2.2 · What data we process, and only this
| Data | Purpose | Legal basis |
|---|---|---|
| Email address used for the purchase | to send you the product and your order number | performance of a contract (art. 6.1.b GDPR) |
| Billing details | to issue the invoice and meet our tax obligations | legal obligation (art. 6.1.c GDPR) |
| What you write to us through the contact form or to support | to reply to you | pre-contractual steps or performance of a contract (art. 6.1.b) or our legitimate interest in assisting you (art. 6.1.f) |
| Email address for updates and news, only if you tick the box | to send you those updates | your consent (art. 6.1.a), which you can withdraw in every email |
| Browsing data from analytics, only if you accept it | to count visits and improve the website | your consent (art. 6.1.a) |
Purchase and billing data are necessary for us to sell to you: without them we cannot deliver the product or issue the invoice. We do not build profiles of you or send you advertising without your consent.
We do not request or process data from children under 14. If you are under that age, please do not send us any data; if you are a parent or guardian and believe your child has done so, write to us and we will delete it.
2.3 · Payment
Payment is processed by ThriveCart. Your card details are handled directly by the payment institution that processes them, under its own privacy policy; we never see or store them. We receive only what we need to deliver your product and invoice you: your name, your email address, the product and the amount.
2.4 · How long we keep each item
| What | How long |
|---|---|
| Invoices and tax data | 4 years (tax limitation period); accounting books, 6 years (art. 30 of the Spanish Commercial Code, Código de Comercio) |
| Purchase email and order number | for as long as the guarantee and support last; after that, blocked until the periods above expire |
| Support emails | 1 year from the last reply |
| Messages from people who write to us but do not buy | 12 months from the last contact; then deleted |
| Email address for updates | until you withdraw your consent |
2.5 · Who we share your data with
Only with those we need in order to serve you: ThriveCart (payment), the provider that hosts the website and the one that delivers our emails, Google (analytics, only if you accept it) and public authorities when the law requires it. We do not sell or pass on your data to third parties for advertising.
2.6 · Transfers outside the European Union
Some of these providers may process data outside the European Economic Area. Where this happens, it is done with the safeguards of Chapter V of the GDPR (adequacy decision or standard contractual clauses). You can ask us for details at support@prosoftom.com.
2.7 · Artificial intelligence
We use artificial intelligence tools to serve customers and to produce our work. We do not use your data to train artificial intelligence models. We do not take automated decisions with legal effects concerning you (see the legal notice).
2.8 · Your rights
You can ask us for access, rectification, erasure, objection, restriction and portability, and withdraw at any time any consent you have given us, by writing to support@prosoftom.com. We reply within one month at most. If you believe we have not handled it properly, you can lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).
If there are any differences between language versions, the Spanish version prevails, unless a consumer protection rule provides otherwise.